We hope that any questions you have after browsing the site are answered on this page. If there is something that you are wondering that is not located here, please feel free to e-mail us at email@example.com. We will get back to you as soon as possible with the answers to your specific questions. We would also like to take this opportunity to thank you for looking at our site and considering us for your costume needs. To our devoted customers, thank you as well. If it were not for you, we would not be here!
There are some items that can be custom tailored to a point. Each item and its ability to be tailored should be noted in the description of said item. If there are no notes about tailoring, feel free to contact us about your needs, and we will let you know what can be done. One of the main limiting factors to custom orders is the availability of fabrics that can still be ordered from a manufacturer. Once fabrics are in to our possession, we begin construction on pants as soon as we can often times resulting in a short time period between stock arriving and the cutting of it into pants. To contact us about a tailoring issue, please e-mail us at firstname.lastname@example.org and place the words "Custom Tailoring" in the subject line.
We love what we do, and we want you to love what you purchased. Feel free to exchange items that did not meet your expectations for color, fit, or your personality. In order to exchange anything, please place all items back into their original packaging and in the same sale able condition in which they were received as well as a copy of the invoice or a letter with your eBay ID/name, mailing address, phone number, and top three exchange choices. Buyer is responsible for return shipping. This option is only good for one month from the date of purchase. Upon receiving items back from you and ensuring they are still in original sale condition, we will exchange your merchandise for items of an equal value. We strive to make quality costuming and practice wear available through this website. Please contact us with any concerns of quality in construction.
Most orders are shipped USPS Priority Mail (2-3 day). Very large orders will be shipped FedEX ground 1-10 day delivery. After an order has been placed through the website or eBay store, you will receive e-mail confirmation along with shipping dates and any applicible tracking numbers. I will only list items in the e-Bay store that are currently available. This helps to cut down on the time that you order and the shipping date. Items that are purchased through the website may take longer. Sometimes we list fabric thumbnails before the pants are finished being sewn. (This being one of the few times to get in on custom orders.) We will give you as accurate of a time table to completion of your order as possible as well as a ship date. Once the ship date is finalized, another confirmation e-mail with any applicable tracking numbers will be sent. No orders will be shipped until payments are received. Your shipment will be sent with in 2 business days of receiving payment or less. Rush shipping is available for a larger fee that is determined by your location. Please e-mail us at email@example.com and place the words "Rush Shipping" in the subject line.
A majority of our orders ship for a flat rate of $9. For extra large orders, shipping costs will be calculated and sent to you via e-mail. We can ship around three items per $9 box and are happy to combine shipping on multiple items if possible.
A majority of our orders can be shipped to countries outside of the US. The flat rate for an average size order to Canada or Mexico is $23.00. To other countries the flat rate for an average size order is $37.00. Please contact us via e-mail at firstname.lastname@example.org and place the words "International Shipping" in the subject line. We will contact you about exact shipping charges to your specific country for your size of order.